Customer Service 102: How to Care for the King

Well, its globally recognized that customer is king. Never mind, some customers may not have any sense of royalty in their attitude or behaviours. Some of them are quite rude and uncouth. Others are outright criminals; who do you think is committing all the murders, theft, corruption etc? They are guys who in the next …

Why Entrepreneurs Are Not Interested in Your Consultancy.

The relationship between an entrepreneur and a provider of professional services is supposed to be symbiotic. However, that is hardly the case. Even when they have to work together, it’s always a difficult situation for both the provider and the entrepreneurs (buyer). To be competitive, SMEs need to professionalize and very seriously so. While the …

How to Run a Successful Freelancing Business

So. You have studied and eventually graduated? Congratulations, you are among the roughly 500k Kenyans graduating from our colleges and universities every year. Usually, the feel good lasts only a few days after graduation. You hit the streets searching for a job and realize there aren’t as many jobs. Nothing stretches the soul like the …

Five Affordable Employee Plans for Small Businesses

Imagine this. You are a founder/entrepreneur who has been having to pull 80 hour weeks. You find most of your time taken by menial and routine work in the office. The question of hiring extra staff is even out of your mind completely. In any case, your hustle is still small enough for you alone …